Refund Policy

At Everyday Tech, we aim to provide reliable service, clear communication, and practical solutions. This Refund Policy explains when refunds may or may not be available for our products and services.

1. Quotes

Quotes provided by Everyday Tech are valid for a limited time unless stated otherwise. Free quotes do not guarantee availability of products, labour, or pricing beyond the quoted period.

2. Deposits

We may require a deposit before ordering products, booking larger jobs, or confirming certain installations. Deposits may be non-refundable where products have been ordered specifically for your job, work has been scheduled, or costs have already been incurred.

3. Special Order Items

Special-order, custom-order, or non-stock items ordered specifically for a customer are generally non-refundable unless faulty or required by law.

4. Change of Mind

We do not generally offer refunds for change of mind on services already completed, booked labour, or specially ordered products, unless required under New Zealand consumer law.

5. Cancellations

If you need to cancel or reschedule a booking, please contact us as soon as possible. We may charge a cancellation fee where time has been reserved, travel has been arranged, products have been ordered, or work is already underway.

6. Services

If you believe a service has not been carried out with reasonable care and skill, please contact us promptly so we can inspect the issue and, where appropriate, remedy the problem. Refunds for services are assessed case by case.

7. Products

If we supply products that are faulty, damaged, or not fit for purpose, we will work with you to repair, replace, or refund in line with our obligations under the Consumer Guarantees Act 1993 and any applicable manufacturer rights.

8. Installed Equipment

Once equipment has been installed and confirmed working at the time of installation, refunds will not usually be given simply because a customer changes their mind, wants a different product, or no longer requires the service.

9. Third-Party Products and Services

Some products, apps, subscriptions, or services may be supplied by third parties. Refunds or returns for these may be subject to the relevant supplier’s or manufacturer’s terms and conditions.

10. How to Request a Refund

To request a refund or raise a problem, contact Everyday Tech with:

• your name and contact details

• a description of the issue

• proof of purchase or invoice number

• photos or other supporting details where relevant

11. Consumer Rights

Nothing in this Refund Policy limits your rights under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

12. Contact

If you have any questions about this Refund Policy, please contact Everyday Tech using the contact details listed on our website.